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Welcome to the Help Center! For immediate answers to your questions, please consult the many resources in our Help Center, listed below.

If you check these resources and don't find answers to your questions, please submit your question, comment or problem to our Customer Care Center and we'll be sure to get back to you as soon as possible.

Topic Index

General Frequently Asked Questions
- ID and Password
- Security of ID and Password
- Fees
- Cookies
- Unsolicited E-Mail
- Acceptance of Press Releases
- Apply for a job or internship

Fox 11 News at Nine Frequently Asked Questions
- Copies of news shows or segments
- Contacting reporters and anchors
- Offering a news tip
- What happened to news reporter or anchor
- Question or comment about a newscast
- Connection to Fox News Channel
- Schedule speaking engagement for anchor/reporter
- KVOA reporters on Fox 11 or vice versa
- Number or link mentioned on Fox 11 News
- Apply for a job or internship

Technology-Related Frequently Asked Questions
- Submitting Comments and Questions
- Making This Site Your Homepage
- AOL Browser Issues
- Complications from graphics

Advertising-Related Frequently Asked Questions
- Advertising on This Site
- Advertising in the Newspaper/on the Television Station

Broadcast-Related Frequently Asked Questions
- Broadcast Schedules
- Questions for FOX
- Streaming Video
- Radar Images

Engineering-Related Frequently Asked Questions
- Positioning TV antenna
- FOX 11 in east Tucson
- No reception on UPN-18
- Waivers

Please do not re-register. You may access your password by logging-on to the following address and completing these few simple steps:
1. First, go to: http://www.fox11az.com/sharedcontent/registration/membercenter.jsp
2. Enter your e-mail address.
3. Click on the "Forgot My Password" link.

We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may then select the "Change My Password" link (located on the same sign-in page) to update your password to one that you prefer.

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2. Will another Web site be able to steal my password?

No outside parties, including other Web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties.

If you should forget your password, we will e-mail a password to the current e-mail address listed within your registered account.

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3. Is there a fee to use this Web site?

No. fox11az.com is free of charge for all users from all locations. Certain optional products and services may have a fee attached, but use of the Web site is free.

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4. What is a cookie?

A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie - not information put in your cookie by other sites. The fox11az.com is one of many sites that use cookies. The cookie helps us determine, for example, whether you have a Classifieds ad placed with us.

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5. Why does fox11az.com use cookies?

Cookies help identify you and your access privileges on our site. When you sign on to fox11az.com, we set a cookie that tells us who you are. Every time you go to a page on fox11az.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to fox11az.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the "Sign Out" link on our homepage, or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy.

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6. How do I make sure my browser isn't rejecting cookies?

You can activate the cookie functionality of your computer by checking the cookie file on your hard disk. For Windows machines using Netscape, look for a "cookies.txt" file. Internet Explorer stores cookies in a folder called "Cookies". On the Macintosh, look in the System Folder under "Preferences"; in the Netscape Navigator folder, its called "MagicCookie".

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7. Will I receive unsolicited e-mail if I accept your cookies?

No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you chose whether to receive promotional e-mail from FOX11AZ.com or from our advertisers. To check or update this choice, please click on Modify My Account.

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8. What information will you be tracking along with my cookie?

FOX11AZ.com, like many other web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. FOX11AZ.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make FOX11AZ.com an attractive advertising medium for our advertisers.

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9. How do I activate the "cookies" setting on my computer's browser?

If you are using Microsoft Internet Explorer:

Open your browser (IE) and select the "Tools" pull-down menu.
Select "Internet Options" from the bottom of the box.
Click on the "Security" tab and then the "Custom Level" button.
You will be presented with a list of various options. Please scroll to the section marked "Cookies".
In the "Cookies" section, there are two different types of cookies. (1) Allows "cookies" that are stored on your computer & (2) Allows per-session "cookies" (not stored on your computer).

A. Here you can check the buttons marked "Enable".

B. If you want to be prompted each time, you can click on the "prompt" button. You may find this option tiresome if you use the Internet often.

Press "OK" until you return to your browser.

If you are using Netscape Navigator:

Open your browser (Navigator) and select the "Edit" pull-down menu.
Select "Preferences" then click "Advanced".
At the bottom of the box, in the section marked "Cookies", click "Accept all Cookies".
Press "OK" to be returned to your browser.

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10. Can I send a press release via e-mail?

Yes, press releases can be sent to makeadifference@kmsb.com. You may also send press releases to KMSB-TV about local events by fax to 1-520-629-7185.

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11. How do I apply for a job or internship with FOX11AZ.com or KMSB-TV?

For employment opportunities please visit our jobs page for any currently open positions and contact information. For internship opportunities at FOX11AZ.com or KMSB-TV, please call our front desk with an idea what kind or internship you are looking for so your call can reach the appropriate person, or send an email to our Human Resources Department at dfairchild@kmsb.com.

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12. What if I have other questions or comments about FOX11AZ.com?

We welcome your feedback and would be happy to answer any questions about FOX11AZ.com. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday. We'll get back to you with an answer as expediently as possible.

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Fox 11 News Frequently Asked Questions

1. How do I get a copy of a Fox 11 News at Nine program?

The easiest way to get a copy of a Fox 11 News at Nine program is to send your request to news@fox11az.com. Be sure to include the program air date. We provide copies of segments of our local news broadcasts only for personal use and only on VHS tape. You must agree that they cannot ever be re-broadcast or used for any commercial or political purpose. There is a ten dollar fee for this service. We’ll e-mail you back when the tape is ready to be picked up.

2. How do I get a copy of a Good Morning Arizona or Good Day Arizona program?

Both Good Morning and Good Day Arizona are produced at our sister station, KTVK Phoenix. Unfortunately, at this time KTVK does not provide copies of Good Morning Arizona or Good Day Arizona.

3. How do I contact the reporters and anchors?

You can find the email address of Fox 11 Sports Force and News at Nine reporters by visiting their bio pages here and here. Or you can send your e-mail to either news@fox11az.com or sports@fox11az.com.

4. Who do I contact with a news tip?

We encourage viewers to send news tips to news@fox11az.com. We accept news and weather photos to newspics@fox11az.com.

5. What has happened to an anchor or a reporter I no longer see on your broadcast?

We know you like to see familiar faces on Fox 11 News at Nine. We're sorry you're missing one of your favorite anchors or reporters. In our business as in many businesses, people leave for different reasons. We hope you'll continue to enjoy familiar faces and enjoy the new faces on Fox 11 News.

6. If I have a question or comment about a Fox 11 Newscast, who do I contact?

We welcome feedback from our viewers. If you'd like to send us a question or comment, please email us at news@fox11az.com.

7. You just gave out a number/link on the air for a particular story. How do I get that number/link?

You should be able to find the phone numbers and links that we mention on air on this web page: http://www.fox11az.com/news/#mention. If you are unable to find the what you are looking for here, please let us know by sending a note to news@fox11az.com.

8. How do I invite an anchor or reporter to speak at my school or organization?

Fox 11 leaves outside speaking engagements up to the individual reporter or anchor. You should contact them directly.

9. What connection do you have with Fox News Channel I see on cable?

KMSB-TV has an affiliation agreement with Fox Broadcasting which provides quality prime time programming such as the Simpsons and 24. That is where KMSB-TV gets the monikers Fox 11 and Fox 11 News. While both the Fox News Channel on cable and the Fox Broadcasting Company are owned by News Corporation, they are separate companies. KMSB-TV is owned by Belo Corporation. We have an agreement that allows us to use some Fox News material during our newscast, but essentially we have no connection to Fox News Channel.

10. I sometimes see KVOA reporters on Fox 11 and vice versa. Why’s that?

We have a resource sharing agreement with the KVOA news department that helps both stations cover news in Southern Arizona more completely and cost effectively. Due to this agreement, reporters from either station will help the other station by covering stories that would otherwise be missed.

11. How do I invite an anchor or reporter to speak at my school or organization?

We are always looking for new interns, especially with a background in journalism or television production. We post job and internship information on our jobs page: http://www.fox11az.com/about/jobs/.

Content-Related Frequently Asked Questions

1. May I copy and post an article from FOX11AZ.com on my Web site?

The content or anything appearing on FOX11AZ.com is intended for personal use of FOX11AZ.com visitors only. Individuals may interact with or download an article or item of the Content for personal, non-commercial entertainment or information use, provided you do not remove any trademark, copyright, or other notices contained in the Content. However, it is not permissible to reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the Content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to john.granatino@belointeractive.com.

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2. Does FOX11AZ.com offer stock updates or stock quotes?

At this time FOX11AZ.com does not offer stock quotes, but we intend to bring this service to the Business section of FOX11AZ.com in the future. Click here for Business.

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3. Where do I find information about movies, events and other entertainment listings?

Entertainment news and information is available within the What's Hot section of FOX11AZ.com. Click here for What's Hot.

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4. When is FOX11AZ.com updated?

Our Web site is updated continuously with breaking local, national and international news throughout the day. In addition, our team of reporters and editors create and edit news stories specifically for the Internet day and night – offering you the latest news and information available.

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5. It looks like certain sections of FOX11AZ.com have not been updated. What's wrong?

Our Web site’s news and information is continuously updated throughout the day and night. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.

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6. I often bookmark stories I find on FOX11AZ.com but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong?

A story may appear on our Web site for up to 7 days. If you are looking for a specific story that appeared online and can no longer access it, you can try searching our archives.

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7. What if I have other questions or comments about FOX11AZ.com?

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Technology-Related Frequently Asked Questions

1. Whom do I contact if I am having problems with FOX11AZ.com?

Please complete our online Customer Service Feedback Form, and a representative will get back to you via e-mail with an answer as expediently as possible.

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2. How do I make FOX11AZ.com my Start Page?

The "Make Me Your Homepage" button on the homepage of FOX11AZ.com offers quick, easy directions.

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3. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?

The best solution is to download the latest version of AOL's software (Version 6.0 as we write this) by going to keyword: upgrade. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

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4. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?

We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Netscape Navigator 4.0 or higher and Internet Explorer 4.0 or higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to one of these two. All upgrades are available free of charge from Netscape and Microsoft. Just follow the directions you find on their sites.

If you need further technical assistance, please contact us by completing the online Customer Service Feedback Form. A representative will be in contact with you via e-mail and offer assistance or an answer as expediently as possible.

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Advertising-Related Frequently Asked Questions

1. Where can I find information about advertising on FOX11AZ.com?

For information about advertising on FOX11AZ.com please contact our Internet Sales Manager, websales@kmsb.com or 520-770-5429.

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2. Where can I find information about advertising on KMSB-TV(FOX 11)?

For information about advertising on KMSB-TV please contact our Local Sales Manager, sales@kmsb.com or 520-770-1123.

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Digital Television Related Questions

1. What is High Definition Television?

HDTV brings you a higher quality picture. It has been in development and on display for years at the Smithsonian Institute Museum in Washington, DC and now, it can be in your home. The big change you’ll notice right away is that the picture shape is wider, more like what you’re used to seeing in a movie theatre. Please remember Digital TV is not necessarily HDTV but you need a Digital TV in order to see HDTV.

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2. What is the difference between DTV and HDTV?

Digital Television allows broadcasters to put more data into their signal. As an example, an analog signal requiring 6 megahertz (MHz) will require fewer MHz with digital television. As a result, a broadcaster could use the additional space gained by digital transmission to transmit four simultaneous signals in standard definition (SDTV). High definition adheres to a standard of digital television transmission denoting that the sound and images are of a higher quality, taking advantage of the additional bandwidth. Digital broadcasters are not required to broadcast in this enhanced standard, but it is likely that many will broadcast in HDTV. Remember that all HDTV is broadcast in DTV, but not all DTV is HDTV. HDTV is high-definition television, a television picture format made possible by digital broadcasting. HDTV offers viewers high-quality pictures and Dolby Digital surround sound. HDTV uses the same amount of bandwidth (6 megahertz) as used in the current analog system, but HDTV can transmit more than six times the information as the analog system. This translates to higher quality in picture and sound.

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3. How Much Better Is The Quality?

Currently, television pictures are made up of 525 lines that are scanned horizontally. HDTV pictures are created by scanning 1,080 lines. Adding twice the amount of lines multiplies the amount of pixels (the small dots that create the picture). Current sets have about 300,000 pixels, while an HDTV screen is composed of more than 2 million pixels. Having more pixels on your screen will dramatically improve the sharpness of your pictures, allowing you to see picture details like never before. HDTV sets also have wider, movie-theater like screens that more closely resemble human peripheral vision, making it more natural to watch.

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4. Is The Sound Different?

Complimenting the lifelike pictures are 5.1 channels of CD-quality digital audio. Current stereo TV sets offer only two channels of audio. HDTV can deliver true surround sound: front speakers on the right, center and left, along with two back speakers and a subwoofer.

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5. Are HDTV Signals Broadcast On Special Frequencies?

No. HDTV broadcasts use the same channels as regular analog television. You should be able to receive DTV with any standard over-the-air antenna. The exact style of antenna that you will need for optimal reception may vary depending on your geographic location and distance to the transmission source. Click here for more information on antenna selection.

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6. Where Can I Buy An HDTV Set? How Much Do They Cost?

If your TV has progressive-scan inputs for connection to a computer display card or DVD player, you'll be able to see some HDTV signals by adding a set-top box receiver (STB), which will generally yield some but not all of the advanced resolution of HDTV. These cost in the range of $400 to $1,000. Otherwise, you can buy new HDTV sets at most electronics stores. Just like any cutting-edge electronic equipment, the early receivers are expensive.

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7. What do I need to have to watch Digital TV or HDTV?

Most likely you will want to buy a new TV set to get Digital TV and you will have to buy one in order to see HDTV. At the very least, there will be inexpensive set-top boxes coming out soon that will convert the Digital TV signals so they can be viewed on a conventional TV set but it won’t be High Definition TV and it won’t have the new wider screen. Right now, most DTV sets capable of receiving HDTV are expensive.

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8. What shows can I watch in HDTV?

Currently very few programs are broadcast in HDTV. These are primarily selected live events such as some sports telecasts. Prime time programming will most likely be next as the networks begin producing and distributing their programs in HDTV. When we have advance notice of HDTV broadcasts we will identify those programs at the beginning of the telecast. Additionally, we will notify listing services of high definition broadcasts although we don't know whether these broadcasts will be identified in the print media.

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9. How do I receive KMSB’s digital signal?

KMSB’s digital signal will be coming from Mount Bigelow. If you receive KMSB on Channel 11 then the chances are good that you’ll be able to receive KMSB’s Digital TV signal and HDTV programming. At this time the only way to receive KMSB’s Digital TV signal is over the air from the station’s main transmitting site on Mount Bigelow, which is the mountain peak just east of Mount Lemmon in the Santa Catalina Mountains north of Tucson.

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10. I watch KMSB on Channel 50, will I get KMSB’s Digital TV?

No. As things now stand, TV stations are only being allowed to broadcast on one digital frequency.

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11. I subscribe to digital cable, will I receive digital TV?

No. Digital cable is not the same thing as Digital TV. Digital cable refers only to how the cable company sends its signals along the cable. A Digital TV plugged into digital cable will only receive the regular standard definition television no matter what station you’re watching. Cable companies are working on plans to relay HDTV signals but so far no cable systems in Southern Arizona offering Digital TV or HDTV.

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12. DirecTV and Dish Network have local Tucson television, will they have HDTV?

No, sorry. The satellite services are prepared only to relay standard definition television for the foreseeable future. DirecTV will be offering local Tucson television this summer but it will be standard definition.

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13. How do I tune in the Digital TV signal?

Tune to Channel 25, that’s the Channel number KMSB has been assigned to relay its Digital TV signal. As part of setting up your new Digital TV, you can set the dial so that Channel 25 actually shows up as Channel 11 on your set.

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14. What kind of antenna do I need to get Digital TV?

If you can receive a good clear signal over the air on Channel 11, you shouldn’t need much of an antenna. One of those old "loop antennas" they used to sell for $1 to get UHF stations could do the trick. Or if you have an old set of "rabbit ears" with a "bow-tie" on it, that could work. Fortunately, antennas capable of receiving UHF Channels 14-60 are relatively easy to find at most stores. The best solution may be a rooftop antenna.

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15. Where do I point the antenna?

That can be a little tricky. Common sense would tell you to point it toward Mount Bigelow north of Tucson. But sometimes you might need to make some adjustments. Trees can adversely affect the signal. If your home is made of stucco, there’s usually a metal gridwork underneath the stucco that creates havoc with TV signals. Most of the new HDTV receivers have a signal strength meter on them that you can use as a guide to help you find the strongest signal.

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16. My homeowners association won’t let me put up an antenna

Yes they will. The 1996 Federal Communications Commission Acts says they have to let you. If their prohibition was written prior to 1996, it is mostly null and void, and if necessary you should suggest they have a lawyer check it out. Most homeowners associations say that you can put a "reasonable" outdoor antenna system to receive local over-the-air television signals.

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17. What hours will KMSB broadcast Digital TV?

24/7. But remember that doesn’t mean everything is in HDTV. When the station isn’t broadcasting in HDTV, viewers will see regular standard definition programming.

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18. I don’t want to do all of this right now. Am I going to lose KMSB Channel 11?

No. The KMSB, Channel 11 you’ve been watching will continue to broadcast its standard definition signal for some time to come.

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19. I’ve got a question you didn’t answer?

No problem. As always you can submit your comment or problem to our Customer Care Center and we'll be sure to get back to you as soon as possible. Not only will we try to answer your question, but we’ll add the information to our FAQ’s on the website.

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Broadcast-Related Frequently Asked Questions

1. Where can I find KMSB-TV broadcast schedule?

FOX11AZ.com provides an updated calendar of all KMSB-TV programs scheduled within the Programming section. Click here for our program guide.

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2. Who do I contact if I have questions about FOX programming?

For questions about FOX programming, please send and email to AskFOX@fox.com or call the FOX viewer comment line 310-369-3066.

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3. Do you provide streaming video on our site?

At FOX11AZ.com, we deliver video content. To find streaming video clips, look for a video link and the description of the video clip alongside related articles.

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4. How do I watch streaming video online?

Video is available in several different formats: high-bandwidth, low-bandwidth, RealPlayer and Windows Media Player. For live feeds broadcasted online, we generally accommodate each of these formats. Enhanced online content that features a video clip requires the use of RealPlayer.

Real Player is a program provided by RealNetworks and is available in a basic free version or an advanced premium version for purchase.

To access the free version, please go to http://www.real.com. Click on the "REALPLAYER" text link at the top of the screen. You should now be on the RealPlayer screen. Look for the text link that says "RealPlayer 8 Basic" - when we checked last, it was on the left side of the screen halfway down in a gray bar. From there, you can fill out the download form and follow the directions.

To purchase the RealPlayer Plus version, go to http://www.real.com. There is usually a promotion for the Plus version on the home page. If not, click on the "REALPLAYER" text link at the top of the screen. You should see the RealPlayer Plus information in the top section of the page. Follow the directions on the screen.

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5. Why are some of the cam or radar images out of date on FOX11AZ.com?

Our Web site’s radar and cam images are continuously updated minute-by-minute. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.

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6. What if I have other questions or comments about KMSB-TV (FOX 11)?

We welcome your feedback and are happy to answer any questions about KMSB-TV. Please contact KMSB-TV at 520-770-1123. KMSB-TV is open Monday-Friday 8:30am - 5:30pm, except holidays.

Or you can contact KMSB-TV customer service via email. Please visit our Contacts page for a list of available email addresses.

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Engineering-Related Frequently Asked Questions

1. Where should I point my TV antenna for best reception of FOX-11 and UPN-18?

To receive FOX-11 point your antenna towards the western slope of the Santa Ritas. From the center of town that would be in the general direction of Green Valley.

For reception of UPN-18 point your antenna west towards the Tucson mountains.

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2. How can I get the FOX-11 signal from the east side of Tucson?

The Santa Rita mountains block the signal from the FOX-11 tower to a portion of Tucson's east side. Try pointing your antenna towards Mount Bigelow and setting your tuner to channel 50.

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3. I'm not getting any signal from UPN-18, what could be wrong?

If your antenna is properly pointed towards the UPN-18 tower and you still cannot get any signal, try tuning your tv to channel 69. If you are receiving signal on channel 69, this indicates you tv is set for cable tv.

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4. How do I get a waiver to receive FOX or UPN through my satellite?

If you are completely unable to receive network television broadcasts through your TV antenna you can apply for a waiver to receive the network feed of another city through your satellite dish. Contact your dish service provider and ask them to apply for a waiver on your behalf.

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Registration-Related Frequently Asked Questions

1. Why does FOX11AZ.com now require registration to access certain sections of the site?

When you complete FOX11AZ.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.

At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.

FOX11AZ.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.

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2. What is a cookie?

A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie - not information put in your cookie by other sites. The PE.com is one of many sites that use cookies. The cookie helps us determine, for example, whether you have a Classifieds ad placed with us.

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3. Why does FOX11AZ.com use cookies?

Cookies help identify you and your access privileges on our site. When you sign on to FOX11AZ.com, we set a cookie that tells us who you are. Every time you go to a page on FOX11AZ.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to FOX11AZ.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the "Sign Out" link on our homepage, or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy.

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4. How do I make sure my browser isn't rejecting cookies?

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5. Will I receive unsolicited e-mail if I accept your cookies?

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6. What information will you be tracking along with my cookie?

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7. How do I activate the "cookies" setting on my computer's browser?

If you are using Microsoft Internet Explorer:

Open your browser (IE) and select the "Tools" pull-down menu.
Select "Internet Options" from the bottom of the box.
Click on the "Security" tab and then the "Custom Level" button.
You will be presented with a list of various options. Please scroll to the section marked "Cookies".
In the "Cookies" section, there are two different types of cookies. (1) Allows "cookies" that are stored on your computer & (2) Allows per-session "cookies" (not stored on your computer).

A. Here you can check the buttons marked "Enable".

B. If you want to be prompted each time, you can click on the "prompt" button. You may find this option tiresome if you use the Internet often.

Press "OK" until you return to your browser.

If you are using Netscape Navigator:

Open your browser (Navigator) and select the "Edit" pull-down menu.
Select "Preferences" then click "Advanced".
At the bottom of the box, in the section marked "Cookies", click "Accept all Cookies".
Press "OK" to be returned to your browser.

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8. Can I send a press release via e-mail?

Yes, press releases can be sent to news@fox11az.com. You can also send press releases by fax. You may send press releases to FOX-11 News about local events by fax to 1-520-884-4648.

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9. Are you going to sell or share my personal information?

We share aggregated information about our visitors, (such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on) with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers.

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10. What are you doing with my registration information?

To access certain sections and features, FOX11AZ.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer.

Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.

FOX11AZ.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

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11. What are you doing to protect my privacy?

FOX11AZ.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information, and to protect your information, we have adopted a set of strict regulations and guidelines – our privacy policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on with our advertisers so that they can better target their advertising messages.

In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information.

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12. Will I receive unsolicited e-mail if I register on your site?

If you have opted to receive special offers and exclusive promotional material, will you be sent customized information via email. If you would like to be included to receive email announcements about exclusive discounts and special offers from FOX11AZ.com or our advertisers, please go to http://www.fox11az.com/sharedcontent/registration/membercenter.jsp and click on "Contact Options". If you're currently receiving special promotional email, and would like to discontinue that service, simply update your choice, by going to http://www.fox11az.com/sharedcontent/registration/membercenter.jsp and un-click on the promotional email box under "Contact Options" or "Modify My Subscriptions". You may cancel delivery at any time.

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13. How can I remove myself from your database?

When you register on FOX11AZ.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer. FOX11AZ.com is committed to respecting the privacy rights of visitors to our Web site.

To completely delete your profile registration, please enter the following address in your browser: http://www.fox11az.com/sharedcontent/registration/membercenter.jsp

Next, sign-in by using your email address and password, then select the "Delete My Account" link to completely delete your account information. Please be aware that by deleting your account, you will remove all information about you from our active database. When you return to our Web site or if you wish to subscribe to an interactive feature such as an email newsletter, you will be asked to register again.

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14. What if children try to register on your site?

In order to be compliant with the Children's Online Privacy Protection Act (COPPA), FOX11AZ.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

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15. What happens if someone is not truthful in the registration process?

Your answers help us to tailor advertising and editorial content that will be of most interest to you. The information that you provide us on the registration form is our primary means of tailoring content. False or misleading information will result in a web site that is not as interesting to you.

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16. Why are you registering me when very few other news sites require registration?

Like many other Web publishers, we collect information from visitors in order to deliver targeted editorial or advertising content that would be of interest to you. By learning a little bit about you, we are able to offer you a more interesting and personally-relevant Web site experience. In addition, by better understanding our customer-base, we can make our site an attractive advertising option for advertisers.

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17. How does this change the way I use FOX11AZ.com? What changes will I expect to see?

By learning a little bit more about you, we hope to be able to offer you a more interesting, and personally-relevant Web site experience. As we know more about you, our customer, we will strive to make the editorial content and advertising messages on FOX11AZ.com more tailored to your interests and make your visits more enjoyable and informative. Plus, you'll gain access to our many new subscription services, interactive features, and new products that all require registration.

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18. Why is some information required on the registration form, and some information optional?

We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

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19. How are you going to use this information?

We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally- relevant Web site experience, we hope you will continue to find our Web site of value.

Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.

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20. What if I move?

To change your address, please enter the following address in your browser: http://www.fox11az.com/sharedcontent/registration/membercenter.jsp. Next, sign-in by using your email address and password, then select the "Modify My Account" link. From there you will be presented your account listing, please make any necessary changes to this page and submit. Your new address will be saved in your account information.

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21. How can I change my account information?

To change your account information, please enter the following address in your browser:
http://www.fox11az.com/sharedcontent/registration/membercenter.jsp. Next, sign-in by using your email address and password, then select the "Modify My Account" link. From there you will be presented your account listing, please make any necessary changes to this page and submit. Your new information will be saved in your account information.

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22. How do I unsubscribe to a newsletter or other products?

If you're currently receiving special promotional email, and would like to discontinue that service, simply update your choice, by going to http://www.fox11az.com/sharedcontent/registration/membercenter.jsp. Under the "Contact Options" and "Modify My Subscriptions" links, you may un-check the promotional email box options. You may cancel delivery at any time.

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23. How long are you going to be keeping this information?

FOX11AZ.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

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24. Will you be using my name or email address to solicit anyone else?

We will use your name or email address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, FOX11AZ.com runs promotions where we invite you to tell your friends about FOX11AZ.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

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25. Will my email address or name appear anywhere on your site?

Not without your permission or unless it is part of a legitimate news story.

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26. How secure is this registration process? Will anyone be able to steal my email or contact information?

Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. FOX11AZ.com is a legally protected product of Belo Corp., and we will use all the measures at our disposal to protect our product and our customers.

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27. If you are customizing your content to me, does this mean that I don't get to see some of your site?

No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.

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28. How do I get a question answered that is not in the FAQ's?

We welcome your feedback and would be happy to answer any questions about FOX11AZ.com. Please contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday. We'll get back to you with an answer as expediently as possible.

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Newsletter-Related Frequently Asked Questions
1. How do I subscribe to a paid subscription or free newsletter offered on FOX11AZ.com?

Our automated registration process makes subscribing to a newsletter quick and easy!

Please go to the following address to subscribe: http://newsletters.belointeractive.com

From there, either sign-in if you are already a registered user, or complete the simple, one-time registration form and "submit". You will then be presented with the newsletter registration form. Select the newsletters you wish to subscribe to by clicking on the boxes and "submit". You will receive the next edition of the newsletters that you subscribed to.

If you requested to receive a paid subscription newsletter, you will be automatically linked to a payment screen where you can provide appropriate credit card information. Your credit card will be billed for the full amount of the specific subscription.

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2. How can I subscribe or unsubscribe from a newsletters offered on FOX11AZ.com?

Please go to the following address to subscribe or unsubscribe to one of our many free or paid subscription newsletters: http://newsletters.belointeractive.com.

Sign in by entering your e-mail address and password. If you do not remember your password, follow the "forget your password" directions and a new password will be immediately e-mailed to you. Using your new password, you can then log in.

If you have not registered with us before, you will be asked to complete the simple one-time registration form.

From there you will be presented with the newsletter subscription form. The newsletters you are currently subscribed to will have checkmarks next to them. Simply uncheck the box of the newsletters you wish to unsubscribe to, or check those newsletters you would wish to receive. Next, click on "submit update", and your new subscriptions will begin, or be cancelled.

Note: if you receive unwanted e-mail newsletter from FOX11AZ.com, and you use Microsoft Internet Explorer 4.0x, there is one more possibility. Microsoft Internet Explorer 4.0x includes a setting that checks Web sites and sends you e-mail notifiers. If you would like to discontinue receiving these e-mails, go to "Favorites", "Manage Subscriptions", and delete the subscription to FOX11AZ.com.

3. Why do some newsletters that I used to receive for free now require a subscription fee?

We appreciate what it means to be a hard-core sports enthusiast. We’ve been working to develop a more dynamic newsletter service that’s packed with additional coverage and features that have not been previously included. The minimal subscription fee allows us to off-set the many costs associated with creating these newsletters while allowing us to continue to provide you the quality products that you have come to expect and deserve.

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4. I have a new e-mail address, and would like to update my profile. I would like to also begin receiving my newsletters at this new e-mail address.

We have recently automated our process to make it quick and easy for you to modify your profile – such as changing your e-mail address.

Please go to the following address to change your e-mail address:

http://newsletters.belointeractive.com

First choose "Change E-mail". Then, enter your old e-mail address, password, and new e-mail address. Click on "submit", and your new address will be entered. If you do not remember your password, follow the directions and it will be immediately e-mailed to you. You can then log in and change your e-mail address.

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5. My e-mail browser doesn’t support graphically rich e-mail, like "HTML" e-mail. I can’t receive documents with photos, video or audio clips. Can you send me the newsletters in text-only format?

If your e-mail program does not allow you to view HTML e-mail, you can go to www.yahoo.com or www.hotmail.com and get a free e-mail account that does support graphically enhanced e-mail. You can then have your newsletters sent to that new e-mail address.

First, go to the following address to change your e-mail address:

http://newsletters.belointeractive.com

Next choose "Change E-mail". Then enter your old e-mail address, password, and new e-mail address. Click on "submit", and your new address will be entered. If you do not remember your password, follow the directions and it will be immediately e-mailed to you. You can then log in and change your e-mail address.

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6. I accidentally deleted this week’s newsletter from my inbox before I had a chance to read it. Could you please resend it to me?

Due to the high volume of e-mail passing through our mail servers hourly, it is not possible for us to resubmit a newsletter. You might find the newsletter in your "deleted items" or "trash can" or "recycle bin" folders.

7. I am an AOL user, and I can’t read any of the newsletters I signed up for at FOX11AZ.com. Can you help me?

Versions 4.0 and 5.0 of the AOL mail program don't fully support "HTML" e-mail nor does AOL allow you to read "HTML" e-mail from the web. In order to read our newsletters in the proper format, it is necessary for you to upgrade to AOL’s new, fully HTML-compatible version 6.0. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to version 6.0, go to http://www.aol.com and enter the keyword "Upgrade."

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8. I use AOL, and I haven’t been receiving any of the newsletters I signed up for at FOX11AZ.com. Can you help me?

All of DallasNews.com’s newsletters are graphically-enhanced. If you have AOL’s "Mail Controls" set on your AOL account to block any e-mail containing graphics, our newsletters will not come through to your in-box. To deactivate this filter, go to the keyword "Mail Controls" on AOL and follow the simple instructions. Once this filter is removed from your AOL e-mail account, you should start receiving the newsletters in your in-box.

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9. I am an AOL user, and I want to know why there are all these extra spaces in your newsletter?

When you go to the Web to read one of our HTML-formatted newsletters and click to open the message, AOL puts that message through a filter to insert HTML line breaks at the end of the every line of code in the message. The HTML will still download correctly, but the resulting newsletter has an abundance of blank space breaking up the layout. Unfortunately, we cannot prevent this from happening unless you upgrade to the latest AOL version 6.0, which is completely HTML compatible. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to version 6.0, go to http://www.aol.com and enter the keyword "Upgrade."

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10. I am a CompuServe user, and I can’t read any of the newsletters I signed up for at FOX11AZ.com. Can you help me?

Only CompuServe 6.0, the latest version, is compatible with HTML e-mail. In order to read our newsletters in the proper HTML format, it is necessary for you to upgrade to CompuServe’s new, fully HTML-compatible version 6.0. To upgrade to version 6.0, go to http://www.compuserve.com and click on "Download 6.0" from the bottom of the page. It’s free and only takes a few minutes to complete.

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11. I use Eudora as my e-mail program. Is it compatible with FOX11AZ.com’s newsletters?

Eudora 5.0 and later are completely compatible with our HTML newsletters, but earlier versions of Eudora are not HTML compatible. If you have an older version of Eudora and don’t wish to upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

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12. Novell’s GroupWise is my e-mail program, and all I receive is a blank e-mail with an attachment. How can I read your newsletter?

If you receive an envelope icon attached to the blank e-mail, you can read the newsletter by "dragging and dropping" the envelope icon onto your desktop, renaming the file with an ".html" extension, and opening the renamed file with a browser.

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13. I use Novell’s GroupWise, and all I receive from you is a blank e-mail – no text, no graphics, no attachment. What happened to the newsletter?

If you subscribed to the newsletter at a work address, and your employer does not allow Internet access employees, you won’t be able to receive our newsletter. All our newsletters are formatted in HTML, and you must have Internet access to receive them via e-mail. We suggest acquiring Internet access at another location, like home or school.

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14. I am a Lotus Notes user, and I can’t read any of the newsletters I signed up for at FOX11AZ.com. Can you help me?

Lotus Notes 4.0 users can read our "HTML" e-mail newsletters in two easy steps. Instead of clicking on the "Newsletter Icon" and hitting the "Launch" option on the menu, click on the "View" option. By hitting "View" you will be able to read the newsletters. Lotus Notes version 5.0 is able to handle all types of e-mail.

If you have an older version of LotusNotes and don’t wish to upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

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15. Hotmail is my e-mail service and I don’t seem to be receiving any of the newsletters I subscribed to. Can you help me?

Hotmail often treats our newsletters as bulk mail (or spam mail). Hotmail offers an Inbox Protector which automatically filters out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice. Here's how:

1. Select "Options" from the top nav bar of the Hotmail mail page.

2. Under "Mail Handling" click "Inbox Protector"

3. Scroll down to "Safe List" and enter "DallasNews.com" in the "Type in a single address or domain" box. (NOTE: this method only works for newsletters offered by DallasNews.com; for newsletters offered by other Belo sites, the user will need to insert that domain name instead of DallasNews.com.)

4. Click the "Add" button to include e-mail from DallasNews.com in your Safe List.

5. Click "OK" to accept this change to your Hotmail account.

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16. Yahoo! is my e-mail browser and I don’t seem to be receiving any of the newsletters I subscribed to. Can you help me?

Yahoo! often treats our newsletters as bulk mail (or spam mail). Yahoo! automatically filters out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice. Here's how:

1. Click "Options" on the left side of the Yahoo! e-mail page.

2. Under "Mail Management" click "Filters"

3. Click "Create"

4. Set the first line to read: "From header contains the phrase DallasNews.com". Be sure to leave the "Match Case" box unchecked. (NOTE: this method only works for newsletters offered by DallasNews.com; for newsletters offered by other Belo sites, the user will need to insert that domain name instead of DallasNews.com.)

5. At the "Deliver to:" line, choose the folder you would like to newsletters to be delivered to. You can choose "Inbox" or, if you would like to have the newsletters automatically delivered to another folder, select that folder from the list. Or choose "New Folder" and create one now.

6. Click "Save" when you are finished.

7. The next screen will confirm your filter settings. It should read something like: If "From" contains "DallasNews.com" then deliver to "Inbox".

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16. I use Microsoft Outlook. Will I be able to read the newsletters from FOX11AZ.com?

If you use Outlook 98 or Outlook 2000, you will be able to read our newsletters in their HTML format. However, neither Outlook 97 nor Outlook Express is compatible with HTML-formatted e-mail. If you have an older version of Outlook or Outlook Express and don’t wish to upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

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17. I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen. Is there a compatibility problem with your newsletters and the Mac format?

All our newsletters are completely compatible with both the Mac and PC formats. The problem is with the html-compatibility of your e-mail program. Please find your e-mail program in our FAQ’s for the solution.

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18. My e-mail program doesn’t support graphically enhanced e-mail like "HTML" e-mail. I can’t receive documents with photos, video or audio clips. Can you send me the newsletters in a text-only format?

We only offer our newsletters in HTML format. If your e-mail program does not allow you to view HTML e-mail, you can go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free e-mail account that does support graphically enhanced e-mail. You can then have your newsletters sent to that new e-mail address. To update the e-mail address in your registered account, please do the following:

1. Go to http://www.fox11az.com/sharedcontent/registration/membercenter.jsp
2. Sign-in using your old e-mail address and password.
3. Your account information will appear in the registration form. Update the e-mail address field with your new address and "submit."
4. Your account has been updated and you will start receiving your newsletters at this new email address with the next scheduled mailing.

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